Urgent appointments
If you have a problem which you feel should be dealt with on the same day, please tell the receptionist.
You will then be passed through to the GP or practice nurse who will ask for brief details as to why you think your condition requires an urgent appointment. They will arrange to see you if it is appropriate that day.
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0151 244 3290, Monday to Friday from 8:00am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30m
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday. We will respond within 72 hours.
- phone us on 0151 244 3290, Monday to Friday from 8:00am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Telephone Advice
Sometimes you may want advice on a health problem or medication and simply wish to talk to a doctor.
During the day the GP or practice nurse will be available for telephone advice.
Please be prepared to leave a telephone number so the GP or practice nurse can ring you back at a convenient time.
Cancelling or changing an appointment
If you cannot keep your appointment or no longer require it please let us know – someone else may need it.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0151 244 3290, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are made at the discretion of the Clinician.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
If you request a home visit you will be passed to the Clinician who will ask for details as to why your condition requires a visit. They may decide it is more appropriate for you to be seen at the surgery.
As you will appreciate, a visit to a patients home takes the doctor some time. We hope, in discussion with the patient or carer, to agree the most appropriate time and place for the patient to be seen.
If the patient has a temperature or rash, coming to the surgery will usually do no harm or endanger others, but please inform the receptionist on arrival if either or both of these conditions is present.