What You Can Expect Of Us:
- To be treated as an individual and to give you courtesy and respect at all times.
- To offer you an appointment on the same day for an urgent problem.
- To offer an appointment with the doctor of your choice for non-urgent problems.
- To provide you with access to your medical records – subject to any limitations of the law and subject to a charge.
- To offer advice on disease prevention and health promotion.
- To process repeat prescriptions within 48 hours.
- To maintain your confidentiality and not disclose information to a third party without your consent. This includes not releasing results by telephone to another person without prior consent from you.
- To continue the training and education of both our staff and ourselves as clinicians so that we may remain up-to-date in knowledge and skills and are able to maintain the level of care we offer.
- To ensure that if there is a breakdown in our relationship to the extent that you are asked to leave the Practice, you will be provided with an explanation as to why we feel this is necessary.
- To only remove people from our list when no other solution is possible.
- To ensure that if you feel the need to make a complaint, this will not detrimentally affect the standard of service you receive from us.
- Not to allow prejudice against anyone on the basis of their gender, disabilities, age, race or religion.